Job Description

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact: The KAL is a strategic customer facing position focused on increased adoption of Axon technologies and value realization of their investment. You will advocate Axon to drive success across multiple customer outcomes. The KAL is highly respected for their knowledge, skills and empathy to meet their customers' business challenges. KAL work with many of our customers, who rank among the best and largest in their industry, including Our KAL will operate as a trusted advisor focused on ensuring the customer gets access to the best knowledge of our solutions, architectures, technical detail and delivery know how, that will ensure their success. The KAL establishes and enhances customer relationships that promote retention and loyalty and provides technical expertise and a link to Axon experts to assist customers in getting value out of their investment in Axon.

Responsibilities: Own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts/Territory. Demonstrate ability to understand the customers' needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities. You will have one or more assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of related services and support functions Inspire confidence and drive utilization of Axon DEMS & Devices and services through education and strategy sessions to ensure the customer is successful in their adoption of Axon technology. Provide customer education on how to use Axon solutions to solve their most demanding business challenges. Trusted advisor to the client and facilitator of additional Axon SMEs and functions. Increase feature adoption of AXON DEMS & Devices in the assigned accounts. Continusly engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome. Promotes new thinking and that enables continuous development and improvement of how we do business Key Qualifications: BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience. 10+ years of experience on customer-facing roles (Project Management, Delivery, consulting) where 3 Years as minimum in quota carrying role. Possess a keen interest in and understanding of developments in network and infrastructure technologies. Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud. A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders. Demonstrate ability to understand customer's needs and provide thought leadership to influence and build trust at different levels. Possess the ability to multi-task and manage competing priorities across multiple customers. Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment. Demonstrate excellent organizational and people skills. Domestic & International Travel up to 75% will be a pre-requisite for this role.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent -- regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances -- and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.