Job Description

Tour Coordination & Operations

Assist in organizing and operating group and FIT (Free Independent Traveler) tours as per itinerary.

Guest Service & Communication

Assist guests during arrival, departure, and throughout their stay (if assigned). Respond to guest inquiries professionally and promptly. Support tour leaders and guides in ensuring guests receive accurate information and timely services.

Administrative Support

Assist in data entry, filing, and maintaining operations-related reports. Prepare tour expense reports and assist in reconciling invoices with the finance team. Support the Operations Manager in daily administrative and logistical tasks.

Coordination with Internal Teams

Communicate with sales, reservations, and accounts departments for smooth tour operations. Provide operational feedback to improve service quality and efficiency. Support in preparing tour documents such as vouchers, itineraries, guest lists, and name tags. Coordinate with hotels, transport providers, guides, and activity suppliers for confirmations and updates. Monitor daily tour activities to ensure smooth execution and handle minor issues as they arise. Maintain accurate and up-to-date tour files and records.

Qualifications & Requirements:

Bachelor's Degree in Tourism, Hospitality Management, or related field (preferred). 0-2 years of experience in tourism, travel, or hospitality (fresh graduates are welcome). Basic knowledge of tour operations and travel logistics. Excellent communication skills in English (other languages are a plus). Proficient in MS Office (Excel, Word, Outlook). Strong organizational skills and attention to detail. Positive attitude, team player, and willingness to learn. Ability to work flexible hours during peak seasons.
Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month

Education:

Diploma (Required)
Experience:

Travel and Tourism: 1 year (Required)
Language:

* English (Required)