Job Description

ZIA Medical Center is looking for a friendly, proactive, and service-oriented

Junior Patient Relations Executive

to join our team. The ideal candidate will have

at least 1 year of experience

in patient relations or customer service, with a passion for delivering exceptional care and support to patients and visitors.

Key Responsibilities:

Greet and assist patients and visitors in a courteous and professional manner Handle patient inquiries, concerns, and feedback effectively and promptly Coordinate with various departments to ensure smooth patient flow and timely services Support patients with appointment scheduling, registration, and follow-up Maintain confidentiality and ensure a positive patient experience throughout their visit Address patient complaints with empathy and escalate when necessary Provide information regarding clinic services, doctors' schedules, and insurance coverage Assist in maintaining a comfortable and welcoming front-desk environment

Requirements:

Minimum

1 year of experience

in

patient relations

or

customer service

(preferably in healthcare) Strong communication and interpersonal skills Customer-focused with a pleasant and empathetic demeanor Proficient in MS Office and patient management systems Ability to multitask and remain calm under pressure Fluency in English is required; knowledge of Arabic or other languages is an advantage

Preferred Qualifications:

Diploma or Bachelor's degree in Healthcare Administration, Customer Service, or a related field Experience in a medical center or hospital setting Knowledge of healthcare insurance and billing is a plus
Job Type: Full-time

Pay: AED1,500.00 - AED2,000.00 per month

Experience:

Patient Relations: 1 year (Preferred)
Application Deadline: 30/05/2025