Job Description

Position Title:

Junior Information Technology

POSITION SUMMARY:

The IT Junior at NOVA-GC will play a key role in supporting and maintaining the company's IT systems and infrastructure. This position involves overseeing the installation, maintenance, and troubleshooting of IT equipment, as well as providing technical assistance to end-users. The role reports directly to the IT Manager, based at the Abu Dhabi head office, who will coordinate assignments and supervise daily operations. The IT Junior is expected to ensure all systems and infrastructure align with the department's strategic plans, maintaining high standards of efficiency, reliability, and security.

DETAILED RESPONSIBILITIES

1. NetworkingServer Management:

a. Oversee the organization's network infrastructure, including network devices and photocopiers.

b. Show a strong background in configuring network devices such as firewalls, switches, and access points.

c. Troubleshoot IT systems, network issues, diagnosing and resolving network problems.

d. Install printers and scanners, connect devices to the network, and install drivers.

e. Monitor the performance of internet service providers.

f. Experience in managing network storage systems.

g. Capable of setting up scanning profiles, data network transfer, or email configurations.

2. Software & Hardware Management:

a. Offer technical support to employees for hardware and software issues, after discussing the matter with the IT Manager.

b. Set up, install, configure, and maintain computer hardware and software, including operating systems (Windows and macOS) and applications.

c. Aware to prevent instances of unauthorized software use.

d. Report any suspicious acts, bad use of equipment or software to the IT Manager.

3. Data Protection:

a. Support data management, particularly SharePoint libraries for Lebanon staff.

b. Ensure the security of all IT systems and data by managing firewalls, antivirus software, and other security measures as per the security policy defined by the head office IT team.

4. Inventory Management:

a. Lead the IT equipment management for Lebanon office, including inventory management, software versions, updates, licenses, etc.

b. Create an updated inventory sheet with all the company assets in UAE.

c. Maintain accurate records of IT assets, software licenses, system configurations, and security protocols.

d. Fill out equipment request form for each item that was handed and will be handed to Lebanon employees.

e. Perform annual equipment checkup and report to head office.

5. Procurement of IT:

a. Issue material request forms for IT related items and services.

b. Follow up with the procurement team on requested items, device specifications and delivery time.

c. Manage software and hardware warranties and service agreements, ensuring timely renewals and compliance.

6. Team Communication:

a. Liaise with OHANA head office IT Manager to ensure project compliance with enterprise IT-related policies and procedures.

b. Provide timely technical support and training to company personnel.

c. Ensure that the project IT systems are compliant with OHANA security standards.

d. Communicate corporate IT policies to company personnel in UAE.

e. Work closely with department heads to understand their technological needs and raise them to the proper position.

f. Strong communication skills to effectively interact with both technical and non-technical stakeholders.

g. Ability to troubleshoot technical issues efficiently and find solutions under pressure.

h. Strong analytical skills to evaluate IT system performance and recommend improvements.

i. Capacity to work on multiple projects simultaneously while meeting deadlines.

POSITION REPORTING

The IT Junior will report directly to the IT Manager in Abu Dhabi head office, or his/her equivalent.

JOB LOCATION

The IT Junior will be based in NOVA's site office in Abu Dhabi - Al Reem Island.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

Bachelor's degree in information technology, Computer Science/Engineering, or a related field.

Experience:

2 - 5 years of experience in IT support, with a proven track record of managing IT systems and providing technical support. Experience with server management, cloud technologies, network administration, and security systems.

Certifications:

Any IT related certifications in networking, cloud systems, and helpdesk is a profile add value.

Job Type: Full-time

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Experience:

information technology : 2 years (Required)
Location:

* Abu Dhabi (Required)