Job Description

Role Purpose
This role exists to support the day-to-day dealing and fund-switch activity within the operations team. The Junior Dealing Officer will take ownership of routine and lower-risk dealing tasks, allowing the Senior Dealing Officer to focus on oversight, complex cases, platform/provider relationships, and process improvement.
The role is hands-on, detail-driven, and suited to someone early in their career who wants to build a strong foundation in investment operations.
Key Responsibilities
Dealing & Fund Switch Support

• Prepare and process fund switches and dealing instructions across supported platforms

• Assist with rebalances, model portfolio allocations, and bulk switch activity

• Ensure instructions are accurate, complete, and aligned with internal checklists and controls

• Track and follow up on pending trades and outstanding provider actions

Operational Accuracy & Controls

• Carry out pre-submission checks on dealing requests and supporting documentation

• Log and update deal status accurately in internal systems and trackers

• Escalate discrepancies, errors, or unclear instructions to the Senior Dealing Officer promptly

• Maintain clean audit trails and records for all activity

Provider & Internal Coordination

• Liaise with platforms and providers on straightforward dealing queries

• Work closely with administrators, advisers, and case progression teams to resolve issues

• Support responses to dealing-related queries from internal stakeholders

Learning & Development

• Build platform knowledge across key providers and jurisdictions

• Develop an understanding of model portfolios, dealing cycles, and operational risk

• Gradually take on increased responsibility as competence and confidence grow

Skills & Experience
Essential

• Strong attention to detail and process discipline

• Comfortable working with numbers, instructions, and structured workflows

• Clear written and verbal communication

• Organised, reliable, and able to manage multiple tasks at once

• Willingness to learn and take feedback

Desirable

• Previous experience in operations, administration, or financial services (not essential)

• Exposure to platforms, investments, or dealing processes

• Good Excel / systems confidence

Personal Attributes

• Calm under pressure and methodical in approach

• Proactive and comfortable asking questions when unsure

• Takes pride in accuracy and doing things properly

• Team-oriented and supportive by nature

Why This Role Exists
The dealing function has grown significantly, and this role is designed to add capacity and resilience. It ensures high standards are maintained while allowing senior resource to focus on complexity, oversight, and improvement rather than volume.

Skills Required