Job Description

Job Purpose

The Junior Customer Relations Officer is responsible for managing customer interactions across multiple channels, ensuring smooth online order processing, accurate documentation, and proactive support for e-commerce and marketing initiatives. This role is key to strengthening customer satisfaction, supporting order fulfilment, and maintaining alignment across operations, logistics, and creative teams.

Key Responsibilities:

Customer Support & Communication

Respond to customer inquiries via

email, chat, social media, and phone

in a timely and professional manner. Provide

product information, recommendations, and upselling opportunities

to enhance the customer experience. Handle complaints promptly, ensuring effective solutions and escalating complex cases when necessary. Manage the

end-to-end customer journey

including order placement, delivery follow-ups, returns, and refunds. Build strong relationships by delivering

professional, friendly, and personalized service

. Record and track customer interactions in CRM or support systems, ensuring timely resolution. Monitor customer satisfaction, gather feedback, and suggest improvements to enhance the e-commerce experience. Support

promotional campaigns and product launches

by assisting customers with related inquiries. Collaborate with

logistics, operations, and marketing teams

to address customer concerns and improve service. Ensure compliance with

company policies, service standards, and data protection guidelines

. Prepare and submit

regular reports

on customer service performance, highlighting key areas for improvement.

Order Management & Documentation

Prepare and process

online orders

, including invoice printing and documentation. Manages

order tracking, returns, and exchanges

to ensure accuracy and timeliness. Coordinate with the

logistics team

for on-time order fulfilment. Process both

local (Quiqup)

and

international (DHL)

shipments. Maintain accurate records for

reporting, auditing, and performance analysis

.

Qualifications & Skills

Bachelor's degree or diploma in Business Administration, Marketing, or a related field.

1-2 years of experience

in customer service, e-commerce, or sales coordination. Strong communication skills (

verbal and written

). Basic e-commerce knowledge (

Shopify platform preferred

). Familiarity with

Meta Business Suite

(Facebook/Instagram management). Ability to develop

creative social media ideas

to support campaigns. Experience with

Linktree

or similar digital tools. Strong

customer focus

with excellent interpersonal skills. High

attention to detail

, accuracy, and problem-solving ability.

Proactive mindset

- able to anticipate needs, identify solutions, and take initiative without waiting for instructions. Proficiency in

Microsoft Office

(Excel, Word, Outlook). Comfortable using

WhatsApp marketing Tool

and

AI platforms

for efficiency. Strong organizational skills with the ability to multitask in a

fast-paced environment

.

Why Join Us?

Competitive salary and benefits. Opportunity to work with a dynamic team in a growing industry. Career growth and professional development.

To apply, please send your CV to [princess@bycypher.com] with the subject line "

Junior Customer Relations Officer Application

".

Job Type: Full-time

Pay: AED3,000.00 per month

Application Question(s):

Have you previously worked with Shopify or another e-commerce platform? (Yes/No) This position requires proactiveness. Can you share an example where you took initiative to solve a problem without being asked? (Short answer) Expected salary range. Availability to start (Immediately / 2 weeks / 1 month). Are you familiar with using Meta Business Suite (Facebook/Instagram management)? (Yes/No) * The role requires handling customer complaints and escalations. Can you share a specific example of a time when you managed a difficult customer situation? What was the issue, how did you handle it, and what was the outcome?