Customer Relationship Officer
Dubai, DU, AE, United Arab Emirates
Job Description
We are seeking a friendly and proactive
Hindi-speaking Customer Relations Officer
to build and maintain strong relationships with our Hindi-speaking clientele. The ideal candidate will be a native Hindi speaker with excellent communication skills, responsible for ensuring customer satisfaction, resolving inquiries, and upholding our company's reputation for exceptional service.Key Responsibilities:
1. Customer Support & Communication
Serve as the primary point of contact for
Hindi-speaking customers
via phone, email, chat, and social media. Provide timely and accurate information about products, services, and company policies. Resolve customer complaints and issues efficiently and professionally.2. Relationship Management
Build rapport and foster long-term relationships with customers. Gather and document customer feedback to help improve products/services. Proactively follow up with customers to ensure satisfaction and retention.
3. Documentation & Reporting
Maintain detailed and accurate records of customer interactions. Prepare regular reports on customer inquiries, feedback, and trends. Escalate complex issues to relevant departments .
4. Compliance & Quality Assurance
Adhere to company communication protocols and service standards. Ensure compliance with data privacy regulations. Meet or exceed performance metrics.
Job Type: Full-time
Pay: From AED2,500.00 per month
Experience:
customer relation: 1 year (Preferred)
Language:
* hindi (Required)
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Job Detail
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Job IdJD1993866
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:26475.0 33524.0 USD
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned