Job Description

Are you a proactive communicator who enjoys helping others? Do you thrive in fast-paced environments and take pride in delivering outstanding service? We're looking for a

Junior Customer Excellence Associate

to join our growing team. In this role, you'll be a key part of our customer support function, responsible for providing exceptional service, resolving issues, and helping customers have a smooth and satisfying experience.


This is an excellent opportunity for someone looking to start or grow a career in customer success or support, especially in a dynamic and multicultural environment.

Key Responsibilities

Serve as the first point of contact for customers through various channels (email, live chat, phone, and ticketing systems) Provide timely and professional responses to customer queries, ensuring high levels of satisfaction Troubleshoot product or service issues and escalate cases when needed Document all customer interactions clearly and accurately in the CRM system Guide users through onboarding processes and offer product education where necessary Monitor customer feedback and suggest improvements based on common issues or concerns Contribute to a knowledge base or FAQ to help reduce incoming inquiries Support continuous improvement of service delivery processes

Qualifications & Skills

No bachelor's degree required

- we welcome talent from all educational backgrounds Previous experience in a customer support, service, or help desk role is a plus, but not mandatory Excellent verbal and written communication skills in

English

(Arabic or additional languages are a bonus) Friendly, empathetic, and solution-focused mindset Comfortable using digital tools, CRM software, or customer support platforms (training provided) Able to work independently and stay organized in a remote or hybrid setup Strong attention to detail and a willingness to learn quickly Adaptable to changes in tools, processes, or workload as the company grows

What We Offer

Competitive salary

with regular reviews

Performance-based bonuses

and recognition incentives Remote work flexibility and hybrid options (depending on location and role) Paid training and development sessions Opportunities to grow into senior customer support, quality assurance, or team lead roles Access to learning resources, certifications, and mentorship Inclusive and diverse team culture focused on support and collaboration Paid holidays, sick leave, and occasional wellness days A dynamic work environment where your ideas and feedback matter

Eligibility Requirements

Must be

18 years or older

Must be located in the

UAE

or eligible to work remotely from within the region Reliable internet connection and a quiet work environment (if working remotely) Available to work flexible hours, including weekends or holidays if needed (with advance notice)

Join Us

This is a great opportunity to build a long-term career in customer experience, support, and success. We are committed to nurturing talent and creating a workplace where everyone can thrive.


If you're someone who values meaningful customer interactions and enjoys solving problems, we'd love to hear from you.