Job Description

The Level 2-3 Technical Engineer requires both proven experience with cloud and MDM technology and outstanding personal communication skills. A positive and "can do" personality, and customer service is key for this position as we provide our clients with personalized white glove service.

We are looking for an engineer with 5+ years of experience with Jamf, Intune, and Azure.

Key Tasks

Building and supporting solutions that leverage technology to meet a client's business needs in Azure, Intune, Jamf, and M365. Acting as a point of contact when responding to L2-L3 ticketing requests. You will act as a point of contact to the customer for all technology related service requests

General Requirements

Ability to diagnose and correct hardware, software, and cloud configuration problems. Ability to work flexible hours. Ability to multi-task. Strong attention to details. Ability to plan and prioritize workload without supervision and ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

Communications / Reports

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Experience managing projects is preferred. Builds and maintains relationships with clients with clear communication and prompt follow-through on ticketing. Improve customer service, perception, and satisfaction. Fast turnaround of customer requests. Ability to work in a team and communicate effectively. Escalate service requests that cannot be scheduled within agreed service levels.

Technical Requirements

Azure administration: advanced Microsoft Intune: advanced Jamf: advanced M365 Azure Virtual Desktop / Windows365 Remote desktop services General Networking Troubleshooting Video conferencing and audio/video equipment experience. Laptop/Desktop imaging and deployments Provide support for conferencing systems: Teams, Zoom. Setup video conferences and presentations Deskside support for Zoom soft phone, network printers, and workstation peripherals. Documentation on time and accurately; Daily reporting, SOPs, tickets, time entries, expanse entries, and weekly timesheets Team Management / Project Management / Budget Management

JAMF:

Jamf Pro - Level 300 & 400 Apple Business Manager Automated device enrollment, configurations, policies, and scripting App packaging and Jamf Patch Management Apple Certified Support Professional Jamf Certified

Azure:

AZ-104 / AZ-900 / AZ-303-04 Solutions Architect Cloud computing Conditional access policies
Job Type: Full-time