Job Description

Job title
ITC Technical Support Officer
Ref #
225996
Location
Qatar - Doha
Job family
Pilots & Flight Operations
Closing date: 15-Sep-2025

About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as an ITC Technical Support Officer to be based in Doha, Qatar.


As an ITC Technical Support Officer, you will be fully responsible for all IT, Computer/Hardware and other technical support. You will be responsible for managing Training Center IT infrastructure and equipment through the Qatar Airways Common Services Departments while taking leading role in relation to routine technical support and technical projects.

Specific responsibilities for the role include:

Take lead in all technical matters and work with minimum supervision to deliver total availability of department technical resources as required in 24/7 pilot training center. Install and configure computer systems, diagnose hardware and software faults and solving technical and applications problems, either over the phone or in person. Manage the Training Centre hardware and software IT inventory including spares. Setup and operate audio visual equipment for trainings, presentations, meetings and conferences. Ensure that AV systems are fully maintained to the high level of operational capabilities. Develop database and/or record system of jobs and task related to the technical support and provide support in the form of procedural documentation. Identify areas of improvement in operations and develop SOP or tools to support the wider objective of business.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

About you

The successful candidate will have the following skills and qualifications:

Relevant College or University qualification to minimum Bachelor's level with minimum 4 years of job-related experience. Knowledge, experience and understanding of a networking IP environment. General understanding of Windows and MAC OS to support the various applications used in Qatar Airways. Ability to troubleshoot with flexibility and success across varying technology platforms such as MS WINDOWS, MAC, iOS, Android. Knowledge and understanding of information technology operations, responsibilities, processes and procedures ITIL V4 certification can be a plus. Knowledge on Windows based High Availability solutions. Knowledgeable in SharePoint site and list creations. Knowledge of IT Documentation. Exposure to Project Management Techniques. Excellent Communication Skills (Verbal & Written English).

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=225996