Provide first-level technical support for hardware, software, and network issues.
Diagnose and resolve system, printer, and peripheral problems in a timely manner.
System & Network Maintenance
Install, configure, and maintain desktops, laptops, and network equipment.
Ensure system security through antivirus updates, firewalls, and regular patch management.
User Support & Training
Assist employees with IT-related queries and provide basic training on applications and systems.
Maintain a friendly, customer-oriented attitude when resolving user issues.
Software Management
Set up new user accounts, emails, and access permissions.
Install and configure software and operating systems according to company policies.
Backup & Data Protection
Perform regular data backups and ensure data recovery procedures are in place.
Ensure compliance with data protection and cybersecurity standards.
Coordination & Continuous Improvement
Coordinate with vendors for hardware repairs and software licensing.
Suggest improvements for IT processes, infrastructure, and security measures.
Requirements:
Minimum bachelor's degree required
Minimum 2 years of experience in IT support required
Should be available in Dubai for interview
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Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED4,000.00 per month
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