It Technical Support

Dubai, United Arab Emirates

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Responding to technical support calls from end users and software applications
Setting up user accounts and profiles for the clients
Monitoring software application for various alerts
Generating reports
Diagnosing and fixing network problems and hardware or software faults
Keeping a record of issues and faults along with solutions, for future reference.

Qualifications:

Basic understanding of computer hardware and software
2+ years of experience Software and hardware support
Professional written and interpersonal skills are essential when communicating with customers.
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Logging cases on reporting systems
Coordination with the Technical teams on site
Monitoring and updating ticket support application

Job Type: Full-time Salary: AED3,000.00 per month Application Question(s):

Experience:

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