Duties and responsibilities:

• Follow the departmental objective in line with the company\xe2\x80\x99s vision and mission and commit to internal regulations and policies.
• Provide technical assistance for the employees by responding to daily requests that have relevant to computer hardware and software.
• Keep the computer systems running smoothly ensuring that they were met the high satisfaction rates and that users get the maximum benefit from them.
• Assist in providing the replacement of any device for Hassan Abul departments after receiving the request officially including the direct manager\xe2\x80\x99s approval.
• Commit to the policies and regulations of the system utilization in order to maintain the security level inside the company.
• Respond to the other departments\xe2\x80\x99 requests within the agreed time frame as well as execute the needful accordingly.
• Submit recommendations for the existing program improvement based on the main reasons for troubleshooting reasons and the existing weak points.
• Install and configure the computer hardware operating systems and applications after receiving the other departments\xe2\x80\x99 requests including the manager\xe2\x80\x99s approvals.
• Assess user needs to provide support and proactive service in order to take advantage of available tools.
• Assist in implementing the backups for the departments\xe2\x80\x99 historical data on a regular basis ensuring that the internal system and documents are secured.
• Keep the computer systems running smoothly ensuring that the end users get the maximum benefits from them by monitoring the system performance on a regular basis and proposing recommendations for improvement.
• Follow the diagrams and the direct manager\xe2\x80\x99s instructions in repairing troubleshooting, setting up the system, and installing the applications and programs.
• Keep up to date with the new technologies in the market in order to upgrade the existing software and systems that will reflect and raise productivity inside the company.
• Provide supportive services to the users in solving complicated troubleshooting, and network problems.
• Meet and maintain the required level of security for the company infrastructure, account users, systems, and data.
• Receive the troubleshooting requests from the other departments that have relevant to printers, furthermore coordinate with the vendors for repairing the printer\xe2\x80\x99s troubleshooting and provide a replacement if required.
• Maintain the fixed assets of the IT department including the devices, hardware, and software through establishing reports, documenting the quantity of devices usage accurately, and the receiving devices.
• Take the main role in monitoring the fixed assets and inventory by tracking their locations and conducting periodic audits

Skills:

• Technical Capacity.
• Communication Proficiency
• Problem Solving/Analysis
• Time Management
• Microsoft Office
• Helpdesk Solution
• Bachelor\xe2\x80\x99s degree in information technology or equivalent discipline is required.
• 1-2 years of experience as a help desk or IT technical support officer in the IT field.
• Excellent analytical thinking and communication skills.
• Keep up to date with trends in IT systems to improve the existing systems inside the company.
• Proficiency in Microsoft office including word, excel, and PowerPoint.
• Familiarity with the various IT systems with the ability to configure and install the hardware and software.
• In-depth knowledge of computer hardware, and software.
• Excellent in English communication skills.
• Ability to train end users on IT systems and determine the employees\xe2\x80\x99 business needs.
• In depth knowledge in computer operating systems, computer hardware, network concepts and devices
• Previous experience in endpoint protection software, printing and enterprise file sharing.