Job Description

Key Responsibilities

• Manage and maintain office network infrastructure (routers, switches, Wi-Fi access points, and printers).
• Oversee configuration, updates, and performance of all workstations and laptops (Windows and macOS).
• Ensure reliable internet connectivity and promptly troubleshoot network issues.
• Manage user accounts, access permissions, and shared resources across systems.

• Install, configure, and maintain operating systems and office applications.
• Manage hardware inventory - desktops, laptops, printers, peripherals, and communication devices (especially iPhones and iPads).
• Coordinate repairs and replacements with vendors, including obtaining quotes and commercial offers.
• Maintain accurate documentation of licenses, warranties, and IT assets.

• Implement and monitor data security measures (antivirus, firewall, and access control).
• Ensure regular backups (cloud or local) are completed and verified.
• Promote cybersecurity awareness among employees (password hygiene, phishing prevention, etc.).

• Provide first-line technical support to employees (on-site and remote).
• Troubleshoot hardware, software, and connectivity issues efficiently.
• Maintain and update simple internal user guides or manuals.

• Recommend cost-effective upgrades and IT solutions to meet business needs.
• Assist in evaluating and implementing new tools or platforms (e.g., Microsoft 365, Google Workspace).
• Support the Software Engineer with vendor coordination and specialized IT projects.

Qualifications & Experience

• Diploma or Bachelor's degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT administration, ideally within an SME environment.
• Strong knowledge of Windows and macOS, Microsoft 365 / Google Workspace, and basic networking.
• Familiarity with backup tools, antivirus solutions, and cybersecurity fundamentals.
• Excellent troubleshooting, communication, and problem-solving skills.
• Organized, proactive, and able to manage multiple priorities independently.
• Experience with Apple Business Manager Toolkit.

FOR MORE INFORMATION
CONTACT Avinash Sirur

Skills Required