Job Description

gistec, a leading provider of GIS solutions and the official distributor of Esri in the UAE, is seeking a skilled

IT Support/Administrator

to join our internal IT team. This role is ideal for someone with a strong technical background who can manage and support our IT infrastructure--including networks, servers, cloud systems, and user support--to ensure seamless day-to-day operations.

Job Summary:

We are looking for a hands-on IT Support/Administrator who can manage and support the full IT environment - from systems, networking and servers to cloud and user support. You'll work closely with our IT team, and will be responsible for running day-to-day IT operations independently.

Key Responsibilities:

Networking - LAN/WiFi/WAN, switches, firewalls (Sophos & Fortinet), IPSec tunnels, monitoring & troubleshooting Avaya telephony & PABX - phones, switches, connectivity Server rack & cabling - patch panels, cabling, rack management
IT assets - laptops, mobiles, monitors, peripherals, hardware lifecycle

Cloud & local VMs - provisioning, monitoring, optimization, troubleshooting Licensing & subscriptions - renewals, compliance, vendor coordination Access management - user permissions, security enforcement Procurement & vendor management - IT purchases, contracts, negotiation Microsoft 365 - Exchange Online, SharePoint, OneDrive, Teams Security - spam/email filtering, BitLocker, encryption, backups, FTP storage User support - Teams & Outlook troubleshooting, meeting rooms (Logitech, Poly, conferencing) Documentation - maintain IT records, asset inventory, incident logs Security awareness - communicate and enforce IT security practices

Qualifications

3-5 years' experience in IT support / system administration Strong knowledge of Microsoft 365 & Windows Server Hands-on experience with firewalls (Sophos/Fortinet), networks & VMs Problem-solving & troubleshooting skills across IT infrastructure Bachelor's degree in information technology, or related field

Preferred Certifications (Optional):

Microsoft Certifications Cisco CCNA
Job Type: Full-time