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Parsons is looking for an amazingly talented Senior IT Support Technician (End User Computing) to join our team! In this role you will get to provide in person and remote technical support for large scale users.

What You\'ll Be Doing:

Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. May have special knowledge and skills in specialized areas required to support Parsons end user computing environment.

Troubleshoots software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware and software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.

Screens and diagnoses internal inquiries and work requests for maintenance of personal computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.

May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.

May provide direction and training to lower-level End User Support team members.

Assures that all activities are documented and reported according to Parsons and IS standards.

Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user\xe2\x80\x99s satisfaction.

Maintains knowledge of current trends in the development of end user hardware and software.

May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.

Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.

What Required Skills You\'ll Bring:

Degree/Diploma in Computer Science or related curriculum with 6+ years of related work experience providing support to end users or working in an IT support role, or an equivalent combination of work experience and education.

Certifications:

Microsoft Certified Professional (MCP) required.

What Desired Skills You\'ll Bring:

knowledge of engineering applications preferred.

A working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals.

A very good knowledge of the MIS environment and a functional knowledge of assigned areas of specialized technical expertise.

Excellent customer service skills.

Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.

Minimum Clearance Required to Start: Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

Parsons