Job Description

IT Technician - L1 What you will be doing in this job - Visiting customer places every day as per the schedule provided. - Creating the support requests in the Case management system. - Providing L1 support for Desktops which includes Outlook support, Network connectivity, Network Drives, Printers, scanners and Basic software used. - Updating support case with the steps used for resolving. - Escalating support cases when necessary to L2 Support with proper notes and information for the L2 support to resolve the case. - Interacting with end users and solve the issues raised. - Proactive checking and document the findings as per the checklist provided. - Sending daily reports to MSP Manager / IT Head. What skills are required for this job - Positive, polite and can-do attitude. - Excellent communication skills to understand and explain the technical problems reported by non-technical users. - Should be physically and mentally fit to lift 20 to 30 Kgs of Server or IT equipment and should be able to travel in the UAE climate. - Valid UAE DL. - Should be able to learn and get trained to move on to next level. - Should be mentally strong to handle situations and work under pressure. - Must have understandings and should be able to demonstrate on the below, o Different types of Networks and its practical usage scenarios. o Systems and Infrastructure used in small or medium businesses. o Knowledge on common end user's software in SMB. o DHCP, DNS, AD, File server, NAS, Gateway, Firewall, Cloud services, Office 365, o Latest threats and best practices to protect. o Backup and importance of backup - Should have excellent troubleshooting knowledge on windows 7/ 8/ 10, Network printers, Scanners, Enterprise wireless access points, Enterprise AV. - ITIL / ITSM processes and procedures. Job Type: Full-time Salary: AED2,000.00 - AED4,500.00 per month Ability to commute/relocate:

• Sharjah: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Support: 2 years (Preferred)

License/Certification:

• UAE Driving License (Required)