Job Description

Job Position - IT Support Specialist- Field (Retail)
Company Name - 4FRONT
Location - Dubai, UAE
Preferably: Immediate Join
Reports to: IT Manager
Looking for an experienced IT Administrator - Field with Immediate Joiners to support our client's retail stores and head office. This hands-on role involves frequent store visits and maintaining POS, networks, endpoints, meeting rooms, and backend systems.
Key Responsibilities Retail & Field:
- Support POS, payment terminals, barcode/label printers, and eCommerce hardware onsite & remotely.
- Maintain Meraki network devices; troubleshoot store connectivity.
- Support AV/VC meeting rooms (Teams/Zoom) and events.
- Assist in store openings, relocations, rollouts, and preventive maintenance. Core IT / Infrastructure:
- Install, configure, and maintain desktops, laptops, printers, peripherals, and mobile devices.
- Manage Active Directory, Windows OS, Microsoft 365, and basic VMware administration.
- Monitor network/system health and respond to alerts. Security, Patching & Backup:
- Manage endpoint protection, patching, encryption (BitLocker), and vulnerability remediation.
- Ensure backups and support disaster recovery readiness.
- Enforce IT security policies, data protection, and access controls. Operations & Processes:
- Handle ticket lifecycle in ITSM tools (ServiceNow preferred).
- Maintain IT asset inventory, licenses, and vendor coordination.
- Document SOPs, runbooks, changes, and provide basic user training.
Skills & Experience:
- 3-5 years IT support; retail/multi-site experience preferred.
- Strong Windows OS, Active Directory, and
- Microsoft 365 skills.
- Hands-on with POS, peripherals, networking;
- Meraki dashboard knowledge.
- Familiar with ITSM tools, VMware basics, and firewall/router troubleshooting.
- Comfortable with patching, backups, endpoint security, and DR basics. Certifications advantageous: CompTIA A+/N+, MD-100/101, ITIL Foundation, Meraki CMNA.
Personal Attributes:
- Professional appearance for customer-facing role.
- Proactive, service-oriented, accountable.
- Strong communication and ability to prioritize under pressure.

Skills Required