Job Description

About the Role:

Join our dynamic technology team as a key player in delivering exceptional front-line support. This role is ideal for a hands-on problem-solver who excels in direct client interaction and is passionate about providing high-quality technical solutions. You will be the face of our IT services, ensuring smooth operations for our partners and customers.

Key Responsibilities:

Serve as the primary point of contact for resolving technical inquiries and issues reported via multiple channels (service desk system, email, phone). Conduct onsite visits to client locations to perform installations, configurations, and troubleshoot complex hardware and software incidents. Offer expert advice and consultations on IT infrastructure, including system assemblies, software setup, and peripheral connectivity. Diagnose and resolve problems related to Microsoft environments: Windows 10/11, Office 365, Active Directory user management, and basic network connectivity. Perform first-line technical support with a focus on clear communication and timely resolution. Conduct root cause analysis for incidents, perform software testing, and document problem-solving steps. Accurately log, track, and update all service requests in our ticketing platform, ensuring full transparency and record-keeping. Act as a trusted technical liaison, building and maintaining strong relationships with clients and business partners. Collaborate closely with internal sales and technical teams to ensure seamless service delivery. Proactively expand your expertise in the evolving technologies supported by our team. Execute product implementations, system upgrades, and configuration changes as required.

Essential Qualifications & Skills:

A relevant degree, diploma, or professional certification in Information Technology, Computer Science, or a related discipline. A minimum of 2 years of hands-on experience in a client-facing IT support role within the UAE/GCC region is essential. Proven ability to install, configure, and troubleshoot desktop hardware, software, and networked printing devices. Strong competency in PC hardware/software diagnostics and problem resolution. Foundational knowledge of email server administration (e.g., Exchange) and mobile email technologies. Self-motivated with the ability to independently troubleshoot issues and provide clear, actionable solutions. Practical experience with Windows OS, core networking concepts (TCP/IP, DHCP, DNS), and Microsoft 365. Familiarity with Mac OS is a plus. A client-centric approach with a proactive attitude towards understanding and fulfilling customer needs. Professional fluency in English (both verbal and written) is mandatory. Must be currently residing in the UAE.

Advantageous Qualifications:

A valid UAE driving license and a car. Certifications from Microsoft, CompTIA, or similar industry-recognized bodies.

We Offer:

Competitive employment package fully compliant with UAE labor regulations, including visa sponsorship. Comprehensive medical insurance coverage. Annual travel allowance. Opportunities for professional growth through tailored development plans and a clear career progression framework. A full-time position in a collaborative work environment.

Note:

The role is hybrid (remote from home + regular visits to the client side), the operational base for this role will be in Abu Dhabi.

Job Type: Full-time

Pay: Up to AED6,000.00 per month

Application Question(s):

What is your current residency/visa status in the UAE? Please indicate your current salary expectations.
Experience:

hands-on IT: 2 years (Required)
Language:

English fluently (Required)
License/Certification:

UAE Driver's Licence (Preferred)
Location:

Abu Dhabi (Preferred)
Work Location: Hybrid remote in Abu Dhabi