IT Support Specialist - Dubai
Dicetek is hiring an experienced IT Support Specialist to join our team in Dubai. This role is ideal for candidates who are passionate about resolving technical issues, maintaining system integrity, and delivering exceptional support experiences across hardware, software, and network environments.
Job Location: Dubai, United Arab Emirates
Job Industry: Information Technology & Services
Job Function: IT Support and Technical Services
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does an IT Support Specialist Do?
As an IT Support Specialist, you will be responsible for providing day-to-day technical support to end-users, troubleshooting IT issues, maintaining hardware and software systems, and ensuring security protocols are followed. You will also support system performance monitoring and document helpdesk processes while staying ahead of new IT support trends.
What Are the Key Responsibilities?
- Provide on-site and remote technical support to users across the organization
- Troubleshoot and resolve hardware, software, and network issues
- Monitor system performance and maintain databases, servers, and workstations
- Use helpdesk tools like Freshservice and SysAid to track support tickets and responses
- Train end-users and provide documentation for IT procedures and tools
- Install, configure, and maintain computer hardware, applications, and networks
- Ensure timely updates of system security patches and antivirus protocols
- Document support processes and maintain performance metrics reports
- Keep up with IT trends and suggest upgrades and improvements as needed
- Collaborate with internal teams to improve IT efficiency and user satisfaction
What Skills Are Needed for This Role?
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field
Experience:
- 3 to 5 years of hands-on IT support experience in a corporate environment
- Proven track record in managing helpdesk platforms like Freshservice, SysAid, or similar
- Strong background in database maintenance, system troubleshooting, and network administration
Technical Skills:
- Excellent knowledge of operating systems (Windows, macOS, Linux)
- Proficient in IT security practices and data backup systems
- Ability to manage and monitor servers, printers, and peripheral equipment
- Strong grasp of cloud-based collaboration tools and enterprise IT systems
Soft Skills:
- Outstanding interpersonal and communication abilities
- Strong organizational and multitasking skills
- Ability to train non-technical users and explain technical concepts clearly
- Self-driven, resourceful, and capable of working in a fast-paced environment
What Benefits Come with This Position?
- Join a collaborative and innovative IT environment
- Work with cutting-edge tools and enterprise systems
- Be part of an established international IT consulting company
- Gain exposure to large-scale infrastructure and support projects
- Grow your career in a dynamic and supportive team setting
About the company
Dicetek is a global IT solutions and services company, incorporated in 2006, with headquarters in Singapore. With a strong presence in India, UAE, Singapore, and the USA, Dicetek provides high-value IT consulting, solutions, and professional services across multiple verticals, including banking and financial services, telecom, government, oil & gas, logistics, supply chain, and manufacturing.
With more than 16 years of experience, Dicetek has established a solid reputation in the technology industry for delivering innovative solutions and maintaining high service excellence. The company is known for its integrity, thought leadership, and commitment to helping businesses navigate the evolving world of information technology.
Dicetek's specialist team of IT consultants combines international expertise with in-depth knowledge of the local market, ensuring tailored IT solutions that drive business success.
To explore the latest job opportunities, visit: https://dicetek.talentrecruit.com/career-page.
Job Title IT Support Specialist - Dubai
IT Support Specialist - Dubai
Dicetek is hiring an experienced IT Support Specialist to join our team in Dubai. This role is ideal for candidates who are passionate about resolving technical issues, maintaining system integrity, and delivering exceptional support experiences across hardware, software, and network environments.
Job Location: Dubai, United Arab Emirates
Job Industry: Information Technology & Services
Job Function: IT Support and Technical Services
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does an IT Support Specialist Do?
As an IT Support Specialist, you will be responsible for providing day-to-day technical support to end-users, troubleshooting IT issues, maintaining hardware and software systems, and ensuring security protocols are followed. You will also support system performance monitoring and document helpdesk processes while staying ahead of new IT support trends.
What Are the Key Responsibilities?
- Provide on-site and remote technical support to users across the organization
- Troubleshoot and resolve hardware, software, and network issues
- Monitor system performance and maintain databases, servers, and workstations
- Use helpdesk tools like Freshservice and SysAid to track support tickets and responses
- Train end-users and provide documentation for IT procedures and tools
- Install, configure, and maintain computer hardware, applications, and networks
- Ensure timely updates of system security patches and antivirus protocols
- Document support processes and maintain performance metrics reports
- Keep up with IT trends and suggest upgrades and improvements as needed
- Collaborate with internal teams to improve IT efficiency and user satisfaction
What Skills Are Needed for This Role?
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field
Experience:
- 3 to 5 years of hands-on IT support experience in a corporate environment
- Proven track record in managing helpdesk platforms like Freshservice, SysAid, or similar
- Strong background in database maintenance, system troubleshooting, and network administration
Technical Skills:
- Excellent knowledge of operating systems (Windows, macOS, Linux)
- Proficient in IT security practices and data backup systems
- Ability to manage and monitor servers, printers, and peripheral equipment
- Strong grasp of cloud-based collaboration tools and enterprise IT systems
Soft Skills:
- Outstanding interpersonal and communication abilities
- Strong organizational and multitasking skills
- Ability to train non-technical users and explain technical concepts clearly
- Self-driven, resourceful, and capable of working in a fast-paced environment
What Benefits Come with This Position?
- Join a collaborative and innovative IT environment
- Work with cutting-edge tools and enterprise systems
- Be part of an established international IT consulting company
- Gain exposure to large-scale infrastructure and support projects
- Grow your career in a dynamic and supportive team setting
About the company
Dicetek is a global IT solutions and services company, incorporated in 2006, with headquarters in Singapore. With a strong presence in India, UAE, Singapore, and the USA, Dicetek provides high-value IT consulting, solutions, and professional services across multiple verticals, including banking and financial services, telecom, government, oil & gas, logistics, supply chain, and manufacturing.
With more than 16 years of experience, Dicetek has established a solid reputation in the technology industry for delivering innovative solutions and maintaining high service excellence. The company is known for its integrity, thought leadership, and commitment to helping businesses navigate the evolving world of information technology.
Dicetek's specialist team of IT consultants combines international expertise with in-depth knowledge of the local market, ensuring tailored IT solutions that drive business success.
To explore the latest job opportunities, visit: https://dicetek.talentrecruit.com/career-page.
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Number of Vacancies 1
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Location City Dubai, United Arab Emirates
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location