Job Description

We are seeking a proactive and detail-oriented

IT Support Specialist

to join our technical team. In this role, you will be the first line of defense for all technology-related issues, ensuring our employees have the tools and connectivity they need to stay productive. You will handle everything from hardware deployments to complex software troubleshooting in a fast-paced environment.

Key Responsibilities

End-User Support:

Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, or in-person.

Hardware Management:

Install, modify, and repair computer hardware and peripherals. This includes imaging and deploying laptops for new hires and managing a rotating inventory.

Account Administration:

Manage user identities, group memberships, and access permissions within

Active Directory

and

SaaS platforms

(e.g., Microsoft 365, Slack, Zoom).

Network Maintenance:

Troubleshoot basic connectivity issues involving Wi-Fi, LAN, VPN, and VoIP phone systems.

Incident Tracking:

Maintain a detailed record of all interactions and resolutions within our ticketing system (e.g., Jira or ServiceNow) to identify recurring trends and improve system reliability.

Security Compliance:

Ensure all workstations meet company security standards, including antivirus updates, disk encryption, and multi-factor authentication (MFA).
Required Qualifications

Education:

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Experience:

1-3 years of experience in a technical support or help desk role.

OS Expertise:

Deep familiarity with

Windows 10/11

and

macOS

environments.

Certifications:

Preferred certifications include

CompTIA A+

,

Network+

, or

Microsoft 365 Certified: Endpoint Administrator Associate

.
Job Type: Full-time

Pay: AED1,000.00 - AED5,000.00 per month