Job Description

IT Support Specialist
Location: Dubai, UAE
Employment Type: Full-time
Visa Requirement: Candidate must possess a valid UAE residence visa under their own sponsorship or spouse sponsorship.
Job Summary
We are seeking a highly motivated IT Support Specialist to provide technical assistance and support to our staff. You will be responsible for diagnosing and resolving hardware, software, and network issues, maintaining our IT systems, and providing excellent customer service. The ideal candidate is a problem-solver with a strong technical background and a passion for technology.
Key Responsibilities

• Provide first-line technical support to end-users via phone, email, chat, and in-person.
• Install, configure, and troubleshoot hardware (laptops, desktops, printers, mobile devices) and software (Windows/macOS, MS Office 365, business applications).
• Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN).
• Set up and manage user accounts and permissions in Active Directory and Microsoft 365.
• Perform routine system maintenance, including updates and patches.
• Maintain an inventory of all IT equipment and software licenses.
• Assist with the setup and support of audio-visual equipment for meetings.
• Document procedures, solutions, and FAQs for the internal knowledge base.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Ensure all IT activities comply with company security policies.

Qualifications and Skills

• Essential:
• Must hold a valid UAE residence visa under own or spouse sponsorship.
• Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
• Strong knowledge of Microsoft Windows 10/11 and Microsoft 365 Suite.
• Solid understanding of computer hardware, networking, and troubleshooting methodologies.
• Excellent problem-solving and communication skills.
• Customer-oriented and patient with non-technical users.
• Preferred (Nice-to-Have):
• A relevant certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).
• Experience with basic network administration (TCP/IP, DNS, DHCP, VPN).
• Experience with macOS support.
• Knowledge of cybersecurity best practices.

What We Offer

• A competitive monthly salary.
• A direct employment opportunity with a supportive team.
• [Mention other benefits, e.g., "Medical Insurance," "Annual Air Ticket," "Performance Bonus," "Training and Development Opportunities" - Note: For own/spouse visa holders, some of these are not mandatory but are attractive benefits].
• Opportunity to work in a fast-paced and collaborative environment.

Skills Required