Job Description

Pay:

6,000.00 (AED) - 8,000.00 (AED) per month

Job description:

Role: IT Support Specialist

Experience: 10+ years (Mandatory)

Should be available in UAE for face-to-face interview.

Roles and Responsibilities:

Provide first-level technical support via phone, email, chat, remote tools, or in person. Log, categorize, and track support tickets in the ITSM/Helpdesk system to ensure timely resolution within SLA. Troubleshoot and resolve hardware, software, and network issues on Windows and macOS platforms. Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals. Strong knowledge of Windows 10 & 11, including installation, configuration, and troubleshooting. Assist end users with issues related to applications, system access, and connectivity. Resolve software-related issues using remote support tools such as TeamViewer or AnyDesk. Apply software patches, updates, and support hardware rollouts. Configure VPN accounts and troubleshoot network and printer connectivity issues. Perform domain joining of end-user devices and manage Active Directory user operations (account creation, password resets, group assignments, etc.). Administer and configure Microsoft 365 applications and features. Create system images and restore images to new HDD/SSD using imaging tools. Install and troubleshoot operating systems and resolve related issues. Work with the network team to implement NAC policies and ensure device compliance. Configure Outlook profiles with OST/PST files and resolve email-related issues. Escalate unresolved tickets to Level 2 or Level 3 support teams when necessary. Document common issues and solutions in the knowledge base for process improvement. Support onboarding and offboarding procedures, including account provisioning and device setup/collection. Ensure compliance with IT policies, security practices, and operational standards. Working knowledge of DHCP, DNS, VPNs, directory services, and system administration fundamentals.
Job Type: Full-time

Education:

Bachelor's (Preferred)
Experience:

IT support: 10 years (Required)
Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month