Job Description

We are looking for a

proactive and experienced IT Support Specialist

to join our growing IT team. In this role, you will be responsible for

end-user support, IT infrastructure management, and technology operations

across our organization. The ideal candidate will have a

strong technical background

in

Azure Virtual Machines (VMs), Microsoft 365 (M365), Entra ID, Intune, Exchange Online, and Microsoft Purview

. Additionally, the role requires expertise in

Windows, macOS, and basic SUSE Linux support, networking, printers, CCTV, POS systems, and IT setup for new showrooms/offices

.

Key Responsibilities:Technical Support & Troubleshooting

Provide

comprehensive IT support

for end-users, resolving issues related to

hardware, software, networking, and cloud services

. Troubleshoot and resolve issues with

Windows PCs, Mac devices, SUSE Linux, printers, routers, and network connectivity

. Support

Microsoft 365 applications, Exchange Online, Intune policies, and Entra ID access controls

. Offer

remote and on-site assistance

to internal teams.

IT Infrastructure & System Administration

Manage and maintain

Azure Virtual Machines (VMs)

used for SAP Business One. Administer

Microsoft 365 services

, including

email management, security policies, and data governance (Microsoft Purview)

. Support

networking infrastructure

(firewalls, routers, switches, VPNs) to ensure smooth operations. Oversee IT security policies and monitor for potential threats.

User Management & Device Setup

Manage

device enrollments, configurations, and policies

using

Microsoft Intune

. Set up and maintain

workstations, user accounts, and IT peripherals

. Provide training on

best practices and security guidelines

for employees.

New Office & Showroom IT Setup

Plan, budget, and implement

IT infrastructure for new showrooms and offices

. Ensure smooth deployment of

POS systems, CCTV, and network setups

. Coordinate with vendors and suppliers for IT equipment procurement.

Documentation & Compliance

Maintain

IT asset inventory

, including hardware and software licensing. Ensure compliance with

IT policies and industry regulations

. Create and update

technical documentation and user guides

.

Requirements:Experience & Technical Skills

4-5 years of IT support experience

in a similar role. Strong expertise in

Microsoft Azure VMs, M365, Entra ID, Intune, and Exchange Online

. Experience with

Windows and macOS troubleshooting

; basic knowledge of

SUSE Linux

. Proficiency in

network troubleshooting (IP addressing, VPN setup, Wi-Fi, LAN/WAN)

. Familiarity with

POS systems, CCTV, and IT security best practices

.

Problem-Solving & Communication

Strong

analytical and troubleshooting

abilities. Ability to

prioritize and manage tasks

in a fast-paced environment. Excellent

verbal and written communication

skills, with the ability to explain technical concepts to non-technical users.
Job Type: Full-time

Experience:

IT Support: 5 years (Required)
Work Location: In person