Job Description

Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems. ? Deliver proactive onsite support and knowledge transfer to the customers. ? Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Citrix cloud computing and apps, Print management solution (Server and users Side). ? Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment's. ? Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports. ? Monitoring and maintaining computer systems and networks. ? Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns. ? Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems. ? May perform routine security checks on the system. ? Participate in complex technical projects. ? Contributes to unit goals by accomplishing related duties as required. May have budgetary responsibility for purchasing IT equipment and monitoring within a prescribed budget. ? Serves as technical resource to unit. ? Designs and produces moderately complex reports. ? Talking staff/clients through a series of actions, either face to face or over the telephone. ? Replacing parts as required. ? Routine Maintenance o Installing/configuring new computers/telephones. o Repairing/upgrading PC and Mac hardware and software. o Troubleshooting printers/scanners/copiers. o Maintaining inventory of equipment and supplies (cables, adapters, etc.). ? Confer with staff, users, and management to establish requirements for new systems or modifications. ? Develop training materials and procedures, and/or train users in the proper use of hardware and software. ? Prepare evaluations of software or hardware, and recommend improvements or upgrades. ? Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software. ? Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software. ? Supporting the roll-out of new applications. ? Setting up new users' accounts and profiles and dealing with password issues. ? Responding within agreed time limits to call-outs. ? Prioritizing and managing many open cases at one time. ? Rapidly establishing a good working relationship with customers and other professionals. ? Testing and evaluating new technology. ? Conducting safety checks on computer equipment. ? Coordinates closely with the UITS helpdesk. ? Supports technical needs of conferences. ? Supports the development and maintenance of department websites. ? Provides workshops for students, faculty and staff. ? Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary. ? Responsible to adhere with all information security policies and procedures of the University. ? Other duties as assigned.
Minimum Qualification
- Bachelor Degree in IT related field. - Excellent Communication Skills both verbal and written - MCITP 2008 or MCSE 2003. - Excellent understand of Active directory and Microsoft Infrastructure Technology. - Good understand of Tenders procedures and documentations. - Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software. - Familiarity with LAN network protocols and client-server business applications. - Good understanding of Microsoft active directory delegated domain administration. - Ability to systematically troubleshoot complex problems.
Preferred Qualification

Skills Required