Job Description

To provide day-to-day technical support to retail staff, ensure smooth functioning of all IT systems in stores, troubleshoot hardware/software issues, and maintain retail-specific applications and POS systems.

Key Responsibilities:

Retail IT Support:

Provide on-site and remote support to retail stores, including POS systems, barcode scanners, printers, and handheld devices. Troubleshoot hardware and software issues affecting store operations.

User Support:

Handle support tickets for end-user issues including desktops, laptops, mobile devices, email, and network access. Assist with onboarding and offboarding of store staff (account creation, access setup, etc.).

System Maintenance & Monitoring:

Monitor network connectivity and ensure uptime in retail stores. Maintain inventory of IT assets at store locations. Support CCTV, biometric systems, and digital signage in stores.

POS & Retail Applications:

Install, update, and maintain POS systems and retail software. Provide training and documentation to store teams on POS usage and troubleshooting.

Incident & Escalation Management:

Log and track incidents and service requests through ticketing systems. Escalate unresolved issues to Level 2/3 support or vendors when needed.

Compliance & Security:

Ensure data security and compliance with company IT policies. Regularly backup systems and support software license tracking.

Qualifications:

Diploma or Bachelor's degree in IT, Computer Science, or a related field. 2-3 years of experience in IT support, with

mandatory experience in a retail environment

. Experience with POS systems (e.g., Oracle Retail, SAP, Lightspeed, etc.) preferred. Knowledge of Windows, networking, routers, printers, and basic server support.

Skills Required:

Strong problem-solving and troubleshooting abilities Good communication and interpersonal skills Ability to work independently and handle multiple retail locations Customer-focused with a proactive attitude Flexibility to work on weekends or holidays as needed (retail hours)
Job Type: Full-time

Pay: From AED3,500.00 per month

Application Question(s):

* DO YOU HAVE RETAIL EXPERIENCE?