Job Description

KEY ACCOUNTABILITIES

Local Office IT Support:


+ Provide timely and effective IT support to local staff for hardware, software, and network issues.
+ Respond to IT service requests and resolve issues related to computers, printers, phones, network connectivity, and other office equipment.
+ Perform routine maintenance and updates on workstations, servers, and networking equipment to ensure optimal performance.
Oracle Fusion ERP System Management:


+ Act as the local point of contact for all Oracle Fusion ERP-related queries and issues.
+ Ensure smooth day-to-day usage of the Oracle Fusion ERP system, including troubleshooting errors and escalating issues to central IT teams as needed.
+ Assist staff with Oracle Fusion ERP system functionalities, training, and workflow optimization.
+ Collaborate with the Head Office IT team to ensure integration and efficient data flow between local and central systems.
Network and Hardware Management:


+ Monitor and maintain local network infrastructure, ensuring connectivity and security across all devices.
+ Install, configure, and troubleshoot hardware and software components as needed.
+ Ensure backup procedures are in place for local systems and that recovery processes are efficient.
Collaboration with HO IT Team:


+ Work closely with the Head Office IT team to maintain consistency in IT policies, procedures, and infrastructure.
+ Assist in the deployment of new software and hardware across the local office, ensuring smooth installation and user training.
+ Adherence to these standards will be audited in accordance with set performance measurement procedures by the World Crane Services FZE management team.
Documentation and Reporting:


+ Keep records of all IT support activities, including issue resolutions, software installations, and equipment maintenance.
+ Inform management of analysis on cause/effect of recurring problems
+ Generate monthly and IT reports, highlighting recurring issues, system performance, and inventory levels for management.
IT Inventory and Procurement:


+ Assist with managing IT hardware and software inventories, ensuring timely procurement and replacements as needed.
+ Liaise with vendors for product specifications, purchases, and warranty claims.
User Training and Support:


+ Conduct training sessions for local office staff on proper use of IT resources, the Oracle Fusion ERP system, and best practices for data security.
+ Provide one-on-one assistance to users who encounter technical difficulties.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Bachelor's degree in Information Technology, Computer Science, or a related field. 3+ years of experience in IT support, with a focus on hardware, software, and networking.

Experience with Oracle Fusion ERP platform

is essential; prior hands-on experience in supporting and troubleshooting Oracle Fusion modules is highly desirable. Previous experience working in a team-oriented environment and collaborating with central IT teams is a plus. Strong knowledge of computer hardware, operating systems, and software applications. Familiarity with network administration, including routers, switches, and firewalls.

Expertise in Oracle Fusion ERP:

Understanding of various Oracle Fusion modules (such as Finance, Contract, CPQ, Project, HR, SCM) and the ability to troubleshoot related issues. Excellent problem-solving skills and the ability to prioritize and manage multiple issues simultaneously.

Customer Service:

Ability to respond to staff needs with a focus on providing clear and prompt solutions.

Attention to Detail:

Precise and thorough approach to troubleshooting and managing IT systems.

Time Management:

Capable of managing multiple tasks and deadlines while maintaining a high level of service quality.

Teamwork & Collaboration:

Working effectively with both local and HO IT teams . Strong communication skills and the ability to explain technical concepts to non-technical staff. ITIL, Microsoft Certified Systems Administrator (MCSA), Oracle certifications, or similar certifications. Network+ or similar networking certification is a plus .



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