It Support – L1
Job Description
Job Position - IT Support - L1
Company Name - Flint International
Location:- Abha, KSA
Salary - 5-6K SAR Total package
Job Purpose
Provide efficient Level 1/Level 2 end-user IT support, ensuring smooth operation of desktops, laptops, peripherals, and user applications with high customer satisfaction.
Key Responsibilities
Provide on-site and remote support for end users (hardware, software, OS, email).
Troubleshoot Windows desktops/laptops, printers, and peripherals.
Support Microsoft 365 (Outlook, Teams, OneDrive) and basic Active Directory tasks.
Handle incident tickets, user requests, and escalations within SLA.
Support system access, password resets, and user onboarding/offboarding.
Coordinate with IT teams and vendors for issue resolution.
Maintain support documentation and asset records.
Required Skills & Experience
5+ years of hands-on end-user / desktop support experience.
Strong knowledge of Windows OS, MS Office/M365, and basic networking.
Experience with ITSM tools (ServiceNow, Remedy, or similar).
Excellent troubleshooting and customer-facing communication skills.
Ability to provide on-site support independently.
Skills Required
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Job Detail
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Job IdJD2231189
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned