Job Description

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Key Roles & Responsibilities

• Provide first and second-level IT support to employees for system, hardware, software, and network-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Support and maintain Windows operating systems, MS Office applications, email platforms, and business systems.
• Manage user accounts, system access, and permissions including onboarding and offboarding activities.
• Monitor and maintain LAN, WAN, Wi-Fi, routers, switches, and firewall configurations.
• Coordinate with IT vendors and service providers for system maintenance, support contracts, and procurement.
• Ensure regular data backups, antivirus updates, and adherence to IT security policies.
• Maintain accurate IT asset inventory, documentation, and support logs.
• Respond to IT service requests and incidents within defined SLA timelines.
• Ensure compliance with Galadari Group IT policies, cybersecurity standards, and UAE regulations.
• Provide basic IT guidance and support training to end users when required.

Key Skills & Competencies

• Strong knowledge of Windows OS, MS Office, Outlook, and end-user computing.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience in hardware and software troubleshooting.
• Familiarity with Active Directory, VPN, antivirus, and backup solutions.
• Ability to work independently and manage multiple tasks.
• Strong communication, coordination, and documentation skills.
• Customer-service-oriented mindset.

Education & Experience

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related discipline.
• 2-5 years of relevant experience in an IT Support role.
• UAE / GCC experience is preferred.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an added advantage.

Other Requirements

• Willingness to provide on-site and occasional after-hours support when required.
• Ability to work collaboratively with cross-functional teams.
• Adherence to Galadari Group values, policies, and code of conduct.

Skills Required