It Support Engineer

Sharjah, United Arab Emirates

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Requirements

Bachelors degree in Information Technology or equivalent discipline
Additional Microsoft certifications such as Microsoft Modern Desktop, Microsoft Office Specialist, A+, etc. will be an advantage.
Experience with Microsoft Office365 will be an advantage
3 to 5 years experience in IT User Support
Driving license is a must.
Own car will be an advantage

Responsibilities

Respond to requests for technical assistance from users within the organization in person, via phone or remotely.
Diagnose and resolve technical hardware and software issues.
Identify and escalate situations as required.
Perform routine hardware and software installations on desktops, laptops and/or smartphones.
Troubleshoot Email related issues on client devices.
Provide Level 2/3 IT support for all users.
Provide prompt and quick service to users.
Provide orientation on IT products and technologies in use in the organization to new staff.
Working and Other Reporting Relationships
Senior systems Engineers
Provide Support and assistant to System Engineers and IT Managers when required in setting up or troubleshooting servers and/or server applications.
Reports to the Manager, IT Infrastructure.
Liaises and coordinates with the Senior Systems Engineers to resolve issues/problems facing users.
Liaises with external suppliers to secure IT products and services.
Exhibits and maintains an excellent relationship with all the staff.

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