Job Description

Job description:

IT Services & Solutions Provider based in Salam Street, Abu Dhabi, Providing IT support services to our customers covering Abu Dhabi & Dubai.

This is an outdoor job

(providing IT technical support to customers by going to their locations).

Responsibilities

:

Provide on-site support to users. Installing, configuring, and troubleshooting - Desktops, laptops, outlook, printers, routers, network functions. Installing, configuring, and troubleshooting - Firewalls/Windows servers/CCTV/PABX/NAS. Cabling, cable tracing, patching, and crimping. Respond to clients' IT Support requests on time. Updating the helpdesk ticketing system on time with accurate and timely information. Coordinating with the remote support team to fix issues if required. Track and monitor ongoing jobs & support incidents. Preparing BOQ/SOW & reports after site visit as required. Maintaining good client relations & ensuring a high level of Client satisfaction. Increase Company reputation with quality on-time support & services. Timely Invoice to the clients in coordination with the sales & finance department.

Other Required Skills:

Good written & oral command of the English Language is a must. Excellent phone & email communication skills. Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment. Ability to manage your time and plan your day effectively. Ability to hit deadlines and work under pressure. Can easily adapt to new environments. Minimum 5 years of Experience in a similar position. Excellent professional image & should be presentable. Experience with ADHICS is an added advantage.
Job Types: Full-time, Permanent

Pay: Up to AED6,500.00 per month

Application Question(s):

Where are you currently located & what is your visa status?
Experience:

Desktop/Laptop Support: 5 years (Required) Windows server support: 4 years (Required) Network support: 4 years (Required) cabling, patching, tracing & crimping: 3 years (Preferred) Firewall: 3 years (Preferred) Telephone & Email Communication: 5 years (Required) email/outlook support: 3 years (Preferred) IT support: 5 years (Required) Malaffi and ADHICS standards and systems: 2 years (Preferred)
Language:

English (Read/Write/Speak) (Required)
Willingness to travel:

* 100% (Required)