Job Description

Key Responsibilities

IT Support & Operations

Provide Level 1 and Level 2 on-site and remote IT support for head office and all F&B outlets. Manage daily user support and incident handling through Freshservice or similar ITSM tools. Install, configure, maintain, and troubleshoot desktops, laptops, POS systems, payment terminals, printers, and peripherals. Support Windows OS, Microsoft 365, email systems, and core business applications. Manage user accounts, access rights, and basic security controls (Active Directory, email, applications).

POS, Store Systems & IoT

Set up, support, and maintain POS systems across all stores. Support POS-related IoT devices and peripherals. Upload and manage menus on POS systems and digital screens. Preferable working knowledge of POSIST POS and NetSuite administration. Ensure high availability and performance of POS, ordering, and back-office systems.

Network, Security & Infrastructure

Configure, monitor, and troubleshoot network infrastructure (LAN, WAN, Wi-Fi, VPN). Configure VPN access and provide HR system support. Perform printer setup and support (POS printers, MFPs, photocopiers). Carry out preventive maintenance for store and office IT infrastructure.

CCTV & Physical Systems

Install, configure, and troubleshoot CCTV systems across stores and offices.

Projects, Vendors & Store Openings

Lead and support IT setup and design for new store openings, upgrades, and relocations. Coordinate with vendors, POS partners, ISPs, telecom providers, and service providers. Follow up with service providers on connectivity, maintenance, and issue resolution. Maintain accurate IT documentation, asset registers, incident logs, and SOPs.

Governance & Compliance

Ensure compliance with IT policies, security standards, and best practices. Provide timely support during operational incidents to minimize downtime in retail/F&B environments.

Requirements

Bachelor's degree or diploma in IT, Computer Science, or a related field. 2-5 years of experience in IT support or helpdesk roles; F&B or retail experience is an advantage. Strong knowledge of Windows OS, Microsoft 365, hardware troubleshooting, and networking fundamentals. Hands-on experience supporting POS systems and store IT infrastructure. Familiarity with Active Directory, antivirus solutions, backup systems, and basic cybersecurity practices. Ability to work independently across multiple locations and handle urgent support issues. Strong communication, problem-solving, and customer service skills.

Preferred Qualifications

IT certifications (CompTIA A+, Network+, Microsoft, or equivalent). Experience supporting multi-site retail or restaurant operations. UAE driving license is an advantage.
Job Types: Full-time, Permanent

Pay: Up to AED6,500.00 per month

Application Question(s):

What is your notice period? What is your current and expected salary? How many years of experience do you have as an IT Support Engineer in a multi-brand F&B retail environment? * Are you based in Dubai?