Job Description

Job Title:

IT Support Engineer

Experience : 2-3 years

Company:

GS-IT

Location:

Dubai Silicon Oasis

Job Type:

Full-time

About Us

GS-IT is a leading IT solutions provider headquartered in Dubai . We specialize in IT infrastructure, AV & ELV systems, cloud solutions, cybersecurity, and managed services. Our mission is to deliver innovative, customized technology services that empower businesses to scale securely and efficiently.

Visit our website to learn more : Best IT Solutions Company in Dubai for Growth & Efficiency | GSIT

We are seeking an

IT Support Engineer

to work

onsite at a client location

, responsible for providing day-to-day IT support with a strong focus on

Microsoft 365 administration and end-user support

. The role involves troubleshooting user issues, managing M365 services, and ensuring smooth IT operations at the client site.

Job responsibilities

Provide

L1/L2 technical support

to end users for hardware, software, and system-related issues Configure, manage, and support

Microsoft 365

(Outlook, Teams, OneDrive, SharePoint) Handle

user account management

, license assignment, password resets, and MFA Troubleshoot

Windows OS (10/11)

, laptops, desktops, printers, and peripherals Resolve

basic network connectivity issues

(LAN, Wi-Fi, VPN) and escalate complex issues when required Coordinate with internal IT teams and maintain basic issue documentation

Required Skills & Experience

2-5 years of experience as an

IT Support / Desktop Support Engineer

Strong hands-on experience with

Microsoft 365 administration

Good knowledge of

Windows OS and end-user troubleshooting

Basic understanding of networking (no advanced networking or server skills required) Good communication skills and ability to work at a

client-facing onsite role

Job Types: Full-time, Permanent

Pay: Up to AED7,500.00 per month

Application Question(s):

Current salary Expected salary Notice period
License/Certification:

* UAE Driving License (Required)