Job Description

IT Support Engineer

Qualification: BE/BTech in Computer Science & Engineering/ Electronics & Communication Engineering or BCA/BSc/Diploma (3 Years) in Computer Science from a recognized University.

Experience: 5 years - minimum 3 years experience in the UAE, GCC/India will be considered.

Notice: Immediate/15 Days (TBD)

Mode of Interview : In person or Online

Core Daily/Primary Responsibilities

Provide

first-line / second-line technical support

-- respond to phone calls, emails, chat, or in-person requests.

Troubleshoot and resolve

hardware and software issues on Windows, macOS, and sometimes Linux systems Diagnose and fix problems with computers, laptops, industrial machines with PC's, monitors, printers, scanners, mobile devices, and other peripherals Install, configure, and deploy new

workstations

, laptops, and software Perform

operating system installations

, re-imaging, and system upgrades (Windows XP/8/10/11, Microsoft 365 etc.) Set up and configure user accounts, email clients, VPNs, and network connections Handle

basic network troubleshooting

(Wi-Fi, LAN connectivity, IP conflicts, printer sharing) Install, update, and patch

software applications

, ERP, Autodesk software, Adobe Acrobat, Microsoft office, antivirus/endpoint security tools, and system updates Provide

on-site (desk-side)

and

remote support

to users across the organization and project sites.

Networking-Related Responsibilities

Diagnose and fix

common network connectivity issues

(no internet, slow connection, Wi-Fi problems) Troubleshoot

LAN/Wi-Fi issues

, IP conflicts, DHCP, and basic DNS problems Configure and support

network printers

and shared resources Assist with

VPN connections

and remote access issues Reset and configure

basic network devices

(routers, access points, switches -- mostly plug-and-play or guided) Perform

basic cable testing

and structured cabling troubleshooting Support

IP PBX system,

VoIP phones

and basic telephony issues Escalate complex network problems on time (routing, firewall rules, core switch config) to the next level.

Regular Duties

Asset management

-- track, inventory, and maintain IT hardware; order replacement parts/supplies

Onboarding/offboarding

-- set up computers and accounts for new employees; collect and wipe devices from departing staff Perform

preventive maintenance

(cleaning hardware, checking for overheating, disk cleanup, etc.) Document issues, solutions, and procedures in the

system

, Escalate complex issues to network, server, security, or application teams when necessary Train end-users on

basic technology usage

, best practices, and new tools/software Ensure compliance with company

IT security policies

and assist with basic cybersecurity awareness

Petty cash management

for IT related purchases as per the requirement and prior approval

Salary & Benefits

Attractive salary package

, commensurate with experience and skill set Performance-based increments Other benefits as per company policy
Job Type: Full-time