It Support Engineer
Dubai, United Arab Emirates
Job Description
: As an IT Support Engineer, you will play a critical role in ensuring the smooth operation of our IT systems and providing support to end-users. This role requires a combination of technical expertise, excellent communication skills, and a customer-centric approach to problem-solving. Key Responsibilities:
- Provide first-level technical support to end-users, addressing hardware and software issues promptly and effectively.
- Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and other peripherals.
- Diagnose and troubleshoot technical issues, both remotely and on-site, ensuring timely resolution.
- Collaborate with the IT team to resolve complex technical problems and escalate issues when necessary.
- Assist in the planning and execution of IT projects, including system upgrades and deployments.
- Create and maintain accurate documentation of IT systems, configurations, and procedures.
- Conduct user training sessions on IT-related topics, promoting best practices and efficient use of technology.
- Manage and monitor IT infrastructure, including servers, networks, and security systems.
- Bachelor\xe2\x80\x99s degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support Engineer or in a similar role.
- Strong knowledge of hardware, software, networking, and troubleshooting techniques.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
- Customer-centric approach with a focus on delivering outstanding technical support.
- Strong problem-solving skills and the ability to prioritize tasks effectively.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1607649
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned