Installing and configuring computer hardware, software, systems, networks, AV, printers, and scanners. Handling Active Directory, Domain Controller, App tasks Provide L1 support (onsite or remote) for users spread cross the GMS locations for solving the issue. Identify and solve software, hardware, network, LAN, Wi-fi, CCTV, Printer, Scanner, Fax, Telephony etc. related issue. Repairing and replacing of devices, software, as necessary. Active Monitoring and maintaining computer systems and networks and taking preventive and predictive measures. Creating and managing service desk tickets and providing resolution on the issue reported as per the SLA. Ensure Data backup, patching of operating systems and application are carried out in a timely manner. Requirements Qualifications Bachelor\'s degree in computer science, Information Technology, or relevant field Minimum of 2 years of total IT experience in UAE Proven work experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Proven work experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Technical Certifications: M365/O365 Certified ITIL Certified Soft Skills Team player Good presentation, training skills Contributor, Self-motivated Agile and accurate Language Proficiency English /Arabic (good command) Network services: DNS, DHCP, CIFS, NFS Advance knowledge on server operating system (Windows Server 2008 \xe2\x80\x93 2019 and Linux). Good understanding of storage systems (SAN, NAS, cloud-based storages and RAID levels). Backup Solution: Veeam Backup, Windows Server backup and/or other equivalent solutions Hands-on administration of MS SQL Job Type: Full-time Salary: AED2,000.00 - AED3,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)