The Role
Key responsibilities and requirement in detail: Support: Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions within the respective site. Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions at the respective site. Provide all technical support during the installation, configuration, and rollout phase. Provide computer help desk support in resolving PC, printer, and network problems either directly or Remotely with end-users. Monitor and maintain computer systems and networks. Responding in a timely manner to service issues and requests Basic knowledge of Active Directory Repair and replace parts/equipment, as necessary. Troubleshoot hardware and software problems by running diagnostics, documenting problems, and resolutions, and assessing the impact of issues. Prioritize and manage many open cases at one time. Manage the stock of equipment, consumables, and other supplies. Manage user accounts, and emails, assign rights and access to the digital services. Upgrade, install, and configure computer hardware, software, systems, networks, printers, CCTV, etc. to meet the objectives of the adoption and support unit. Troubleshoot system and network problems, diagnose and solve hardware or software faults, document problems, and resolutions, and assess the impact of issues. Maintain availability, performance, integrity, and security of digital systems within the site. Check Security logs from (Servers firewalls, switches, routers, etc.), monitor network traffic, run virus scans, and ensure security patches are up to date to avoid security breaches. Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution. Manage user accounts, and emails, assign rights and access to the digital system and services. Provide the required awareness and training to the end user to ensure the proper use of digital systems and services.

Requirements
COMPETENCIES: Up-to-date knowledge of the latest IT and software trends Strong technical background in IT systems and support Sound problem-solving and decision-making skills Good knowledge on cybersecurity Ability to quickly establish good working relationships with end users. Ability to prioritize the workload. Ability to work well in a team. Flexible and open to change Excellent communication and time management Skills. Willingness to travel when necessary. Minimum Qualifications: Degree in IT/computer science. Minimum Experience: 2+ years total experience in IT support.

About the company
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the world\'s most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: * IT & Telecommunications * Engineering & Construction, Oil & Gas * Banking, Finance & Legal * Sales & Business Development * Marketing, Public Relations & Communications * Human Resources & Training * Customer & Support Services (Secretarial and Administrative) * Operational, Supply Chain & Logistics * Executive Recruitment * Emiratization Solutions * Recruitment Program Outsourcing Solutions * Managed Service Provider Solutions * Talent Based Outsourcing Solutions * Outsourced Staffing Solutions