It Support Engineer
Dubai, United Arab Emirates
Job Description
Requirements:
- Provide user support to ensure the effective and timely resolution of Application problems, keeping staff informed of the status of their request for support
- Identify, evaluate and prioritize end-user's problems and complaints. Analyse, troubleshoot end-user's problems - Utilize all technical resources to solve reported problems
- Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
- Respond to the end-users via e-mail and/or telephone by providing support for the business applications
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Advise user on appropriate action
- Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
- Bachelor's in computer science, or related
- Excellent Customer Service Oriented using telephone calls and emails
- Minimum 2 year in a similar role
- Working knowledge and expertise with a variety of software, hardware, and applications
- Up-to-date knowledge of the latest IT and software trends
- In-depth knowledge of hardware and software
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Preferred)
- IT Application Support: 2 years (Preferred)
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Job Detail
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Job IdJD1446833
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned