Job Description

Amal IT Solutions : Position - Technical Support Engineer About Us: We are a rapidly growing IT company of dedicated professionals striving to make a difference in the world of data security. Organizations of all sizes rely on our products to protect their business-critical data and personal information of their customers and employees from cyber-attacks and data breaches Due to growth, we are looking for a detail-oriented, creative and strategic Technical Support Engineer to join our team. Are you an energetic and ambitious individual with a few years work experience and are ready to get your career on the fast-track in a high-growth, tech environment? Working for Amal IT, you will have an opportunity to make immediate business impacts while accelerating your personal career development, surrounded by a positive and motivating team. What You Will Do: The Technical Support Engineer is responsible support the organization's software in client environments while providing exemplary customer service. To provide technical support through Phone, Web, and E-mail for company products. To be able to identify and resolve issues that arise, as well as reproduce in house and work with QA/Engineering to resolve when a resolution or workaround is not available Understand customer requirements and assist with implementing solutions Facilitate knowledge transfer to customers during troubleshooting and resolution Ability to identify and solve problems efficiently and effectively. Strong customer-facing and relationship building skills with a passion for customer service and success. You are a strong fit for this role if you have: High self confidence A tendency to prefer to collaborate with your peers rather than solely operating as an independent contributor A minimum of 2 (two) years of support and/or implementation of software applications Strong knowledge of Windows Operating Systems, Active Directory and Microsoft Exchange Understanding of how to report on and analyse data sets preferred Knowledge of MS SQL preferred Knowledge of Azure AD, Exchange Online and SharePoint Online preferred Strong analytical, and problem-solving skills required supported by excellent customer relationship skills Must be team oriented and self-motivated, able to manage multiple tasks prioritizing based on deadlines and urgency/impact Good communication skills in English (written and verbal) Working knowledge of SharePoint, File Systems, LDAP-based directories, networking protocols, cloud-based applications Experience with virtualization software (VMWare, etc.) Job Type: Full-time Salary: From AED2,500.00 per month COVID-19 considerations:
All colleagues needs to wear mask. Sanitizer dispensers are placed in common areas Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

• English (Required)

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)