Job Description

IT Support Engineer

Responsibilities:

Provide first-level support to faculty, students, and staff.

Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.

Perform technical and administrative work for personal device and workstation installations.

Diagnose and resolve end-user-reported incidents, including hardware and software requirements.

Install new hardware and software, update computer software, and upgrade hardware and systems.

Train end users in equipment and software usage.

Troubleshoot and resolve issues with user devices and peripherals across college campuses.

Prepare progress reports for all work performed.

Evaluate products for compatibility, expandability, and ease of use.

Resolve logged errors promptly.

Provide technical telephone support for internal and external end users.

Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly.

Collaborate closely with second and third levels of the support team.

Perform general maintenance tasks.

Continuously assess and recommend improvements in IT solutions and support.

Monitor hardware, software, and system performance metrics.

Maintain a proactive approach to IT support and improvement.

Foster a culture of collaboration and accountability within the IT support team.

Hours of Service:

The service includes up to 6 days of on-site support per week, with in 48 hours on-site.

Off-site support will be provided as needed, based on client's requirements.

Additionally, on-call support will be available during nights and weekends, depending on work demands.

Required Competencies:

Bachelor's degree in an IT-related field

Minimum 5+ years of related experience with applicable certifications

ITIL foundation certification and/or training (Preferred).

Please Note:

All service resources are required to perform up to 6 days per week, 8 hours per day as requested by the IT department and as permitted by Qatar Labor Laws. Resources are required to perform duties during night and weekend shifts within the maximum limits of working hours.

Job Type: Contract
Contract length: 12 months

Pay: QAR3,500.00 - QAR4,000.00 per month

Ability to commute/relocate:

Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:

ITSM: 2 years (Required) * IT Support: 4 years (Required)