It Support Engineer
Doha, DAW, QA, Qatar
Job Description
Required Competencies
Minimum 5+ years of related experience with applicable certifications ITIL foundation certification and/or training (Preferred)
Responsibilities:
Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms. Perform technical and administrative work for personal device and workstation installations. Install new hardware and software, update computer software, and upgrade hardware and systems. Train end users in equipment and software usage. Troubleshoot and resolve issues with user devices and peripherals across college campuses. Evaluate products for compatibility, expandability, and ease of use. Provide technical telephone support for internal and external end users. Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly. Continuously assess and recommend improvements in IT solutions and support. Monitor hardware, software, and system performance metrics. Maintain a proactive approach to IT support and improvement.
Job Types: Full-time, Permanent
Pay: QAR4,000.00 per month
Experience:
IT Support: 5 years (Required)
License/Certification:
ITIL Foundation certificate (Preferred)
Location:
* Doha (Required)
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Job Detail
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Job IdJD2114457
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned