Job Description

Required Competencies:

Bachelor's degree in an IT-related field Minimum 5+ years of related experience with applicable certifications ITIL foundation certification and/or training (Preferred)
IT Support Engineer

Responsibilities:

Provide first-level support to faculty, students, and staff. Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms. Perform technical and administrative work for personal device and workstation installations. Diagnose and resolve end-user-reported incidents, including hardware and software requirements. Install new hardware and software, update computer software, and upgrade hardware and systems. Train end users in equipment and software usage. Troubleshoot and resolve issues with user devices and peripherals across college campuses. Prepare progress reports for all work performed. Evaluate products for compatibility, expandability, and ease of use. Resolve logged errors promptly. Provide technical telephone support for internal and external end users. Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly. Collaborate closely with second and third levels of the support team. Perform general maintenance tasks. Continuously assess and recommend improvements in IT solutions and support. Monitor hardware, software, and system performance metrics. Maintain a proactive approach to IT support and improvement. Foster a culture of collaboration and accountability within the IT support team.
Job Types: Full-time, Permanent

Pay: QAR4,000.00 - QAR5,500.00 per month

Experience:

IT Support: 5 years (Required)
Language:

Arabic (Required)
License/Certification:

ITIL Foundation certificate (Preferred)
Location:

* Doha (Required)