Job Description

Key Roles & Responsibilities

Provide first and second-level IT support to employees for system, hardware, software, and network-related issues. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices. Support and maintain Windows operating systems, MS Office applications, email platforms, and business systems. Manage user accounts, system access, and permissions including onboarding and offboarding activities. Monitor and maintain LAN, WAN, Wi-Fi, routers, switches, and firewall configurations. Coordinate with IT vendors and service providers for system maintenance, support contracts, and procurement. Ensure regular data backups, antivirus updates, and adherence to IT security policies. Maintain accurate IT asset inventory, documentation, and support logs. Respond to IT service requests and incidents within defined SLA timelines. Ensure compliance with Galadari Group IT policies, cybersecurity standards, and UAE regulations. Provide basic IT guidance and support training to end users when required.

Key Skills & Competencies

Strong knowledge of Windows OS, MS Office, Outlook, and end-user computing. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience in hardware and software troubleshooting. Familiarity with Active Directory, VPN, antivirus, and backup solutions. Ability to work independently and manage multiple tasks. Strong communication, coordination, and documentation skills. Customer-service-oriented mindset.

Education & Experience

Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related discipline. 2-5 years of relevant experience in an IT Support role. UAE / GCC experience is preferred. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an added advantage.

Other Requirements

Willingness to provide on-site and occasional after-hours support when required. Ability to work collaboratively with cross-functional teams. * Adherence to Galadari Group values, policies, and code of conduct.