Job Description

Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.

Responsibilities:

+ Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email. + Ensure optimal performance of computer systems and maximize user productivity.
+ Install and configure computer hardware, operating systems, and software applications.
+ Monitor and maintain IT infrastructure, including computer systems and networks.
+ Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
+ Assess technical issues and determine the most effective solutions based on available information.
+ Perform remote troubleshooting using diagnostic tools and techniques.
+ Escalate unresolved issues to higher-level support teams as necessary.
+ Provide timely and accurate updates on the status of IT support tickets.
+ Document incidents, resolutions, and system events in detailed logs.
+ Follow up on open tickets and ensure all updates are properly recorded.
+ Maintain scheduled backups and ensure secure storage of backup.


If you are a proactive IT professional with a passion for solving technical challenges and supporting users, we encourage you to apply!

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field


Minimum of 3 years' experience in a similar IT support role within the UAE


Proven experience as an IT Support Engineer or similar role


Strong knowledge of computer systems, networks, and software applications


Experience with troubleshooting hardware and software issues


Familiarity with IT security best practices and standards


Excellent communication and customer service skills


Ability to work independently and manage multiple tasks effectively


Relevant technical certifications (e.g., CompTIA, Cisco) are a plus


Willingness to learn and adapt to new technologies