Job Description

Date Posted:

25 September, 2025

Industry:

IT Services and IT Consulting

Location:

VAPORVM IT SERVICES DMCC

:

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Job Summary

We are seeking a skilled and customer-focused

IT Support Engineer

to provide first and second-line technical support to end-users across the organization. The role involves troubleshooting hardware, software, and network issues, managing user accounts, maintaining IT systems, and supporting IT infrastructure. The successful candidate will play a key role in ensuring the smooth operation of IT services while adhering to security and compliance standards.

Job Location: Abu Dhabi

Key Responsibilities

Provide first and second-line technical support to users via phone, email, remote tools, and in-person. Diagnose, troubleshoot, and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals. Manage user accounts, access controls, and permissions within

Active Directory, M365, and enterprise systems

. Install, configure, and maintain operating systems, applications, and IT equipment. Support IT infrastructure, including

LAN/WAN, VPNs, firewalls, and cloud platforms

. Perform system monitoring, patching, and routine maintenance to ensure IT systems remain secure and up-to-date. Document issues, resolutions, and standard operating procedures in the IT knowledge base. Escalate unresolved issues to higher-level engineers or vendors when required. Assist with

IT asset management, inventory tracking, and procurement

. Ensure compliance with IT security policies, backup, and disaster recovery procedures. Participate in IT projects such as

system upgrades, migrations, and new technology rollouts

.

Key Competencies

Excellent troubleshooting and analytical skills. Strong time management and organizational skills. Ability to work independently and collaboratively within a team. Customer-focused with the ability to explain technical concepts to non-technical users. Proactive, adaptable, and eager to learn new technologies.

Qualifications & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field (preferred). Proven experience in an IT Support or Helpdesk role. Hands-on knowledge of

Windows/Mac OS, Active Directory, M365, VPNs, firewalls, and cloud technologies

. Familiarity with IT service management frameworks (ITIL is a plus). * Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation) are an advantage.