Job Description

We are looking to hire an "IT Support Engineer". This position is an immediate hiring. Job Profile:
Education: Bachelor degree in Computer Science, engineering or any related technical discipline.
Experience: 2/3 years
Nationality: Any Main Duties
End-User Support:
Ensure IT systems are fully functional before business hours which include, but not limited to, the Queue System, Printers, etc. Provide on-site, telephonic and remote technical support to end-users on issues related to IT equipment and desktop software as per policies and procedure at various locations, such as head office, branches, service points and key client premises End-user support can include:
o Troubleshoot and resolve end users' incidents reported on hardware/software
o Monitor and maintain end user IT Systems
o Support the roll-out of new applications Follow diagrammed and written instructions to repair a fault or set up a system
Meet the deadlines set for tasks completion, ensure assigned IT incidents are closed in efficient and accurate manner and escalate the predicted delay to team leader ahead of time
Ensure assigned requests/incidents/problems in Service Manager System are regularly updated
Prioritise and manage multiple cases at one time
Prepare regular activity reports as defined by the management
Assist System Administrators in the installation, configuration and administration of servers, systems and assets
Assist IT Service Desk team in answering and logging of incidents and requests during new Projects rollout
Establish a good working relationship with customers and other colleagues Job Types: Full-time, Permanent COVID-19 considerations:
As per latest UAE Government protocols. Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

• Bachelor's (Required)

• IT Support: 2 years (Required)