Job Description

Job Title: IT Support End-User Specialist
Location: Dubai
Positions Available: 7
Salary: AED 5,000 - 7,500 (based on experience)
:
We are seeking seven IT Support End-User Specialists to join our team in Dubai. The ideal candidates will provide top-notch technical support to end-users, ensuring smooth operation of IT systems and prompt resolution of issues.
Key Responsibilities:

• Provide comprehensive end-user IT support for hardware and software issues.
• Troubleshoot desktop, laptop, and mobile device issues, ensuring timely resolution.
• Assist users with setup, configuration, and usage of IT equipment and applications.
• Maintain and monitor IT systems to ensure optimal performance and security.
• Document and manage support requests in the ticketing system efficiently.
• Collaborate with other IT teams to resolve complex issues and implement improvements.
• Conduct training sessions for end-users on new technologies and best practices.
• Stay updated on IT trends and innovations to enhance support services.

Requirements:

• Proven experience in end-user IT support or technical support roles.
• Strong knowledge of operating systems (Windows, macOS, etc.) and software applications.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills for effective interaction with users.
• Ability to work well under pressure and manage multiple tasks.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

What We Offer:

• Competitive salary based on experience.
• Opportunities for career advancement and professional development.
• A collaborative and supportive work environment.

If you are dedicated to providing exceptional IT support and meet the qualifications above, we invite you to apply for this exciting opportunity in Dubai!

Skills Required