Job Description

Company Description

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.

Qualifications

Diploma or Bachelor's degree in Information Technology or related field 1-3 years of IT support experience

(hotel or hospitality experience preferred)

Knowledge of hotel systems (PMS, CCTV, access control) is an advantage Understanding of networking, and basic cybersecurity Strong troubleshooting and problem-solving skills Good communication and customer service skills With pro-active attitude, hardworking, Integrity and have related experience

Additional Information

Provide first-line IT support to hotel staff and departments Troubleshoot hardware, software, network, and system issues Support hotel systems such as PMS, POS, key card systems, and reservation platforms Maintain and monitor computer systems, servers, printers, and peripherals Ensure stable internet, Wi-Fi, and network connectivity across the property Coordinate with vendors and service providers for system maintenance and upgrades Assist with installation, configuration, and upgrades of IT equipment and software Maintain data security, backups, and user access controls Respond promptly to IT incidents to minimize operational disruption Keep documentation of systems, issues, and resolutions * Provide basic IT assistance to guests when required (e.g., internet access support)