Job Description

Position: IT Support
Experience: Minimum 2 years' experience
Qualification: Bachelor's in Computer Science
Salary: AED 5000 to 10000
Location: JAFZA, Dubai, United Arab Emirates
Company: WOM Valves
Description:
Overview: We are seeking a hands-on IT Support professional to join the team based in JAFZA, Dubai. The role combines day-to-day user support with ERP assistance, hardware maintenance, and small-scale web/intranet customisation tasks. The ideal candidate is technically curious, comfortable working both remotely and onsite, and capable of training end-users on systems and workflows.
Key Responsibilities:
Install & configure desktop and laptop hardware, operating systems, network connections, printers, and scanners.
Support ERP rollout and ongoing operations including installation, integration, troubleshooting and end-user training.
Customise internal workflows, intranet portal components and basic website features to meet business needs.
Troubleshoot technical issues remotely and onsite; perform diagnostics and implement fixes for software and hardware faults.
Test and evaluate new technologies, update software and drivers, and manage routine patching.
Provide company-wide support for IT equipment, coordinate repairs and liaise with external vendors when required.
Requirements:
Education: Bachelor's degree in computer science or a closely related field.
Technical skills: Strong hardware and networking fundamentals; familiarity with peripheral devices (printers/scanners).
ERP exposure: Experience supporting ERP systems - installations, integrations, user support and basic customization.
Experience: At least 2 years in a similar IT support role.
Other: Strong troubleshooting skills, good communication for user training, and willingness to work onsite at the JAFZA location as needed.

Skills Required