Job Description

We are looking for a proactive and technically skilled

IT Support Engineer

to provide technical assistance to our development teams and internal staff. The ideal candidate will have hands-on experience supporting software engineers, managing development tools, handling system administration tasks, and ensuring smooth IT operations across the organization.

Responsibilities

Provide L1/L2 technical support for hardware, software, network, and system issues. Troubleshoot developer tools: IDEs, Git, build tools, CI/CD, Docker, virtual environments. Set up and maintain laptops/workstations (Windows, Linux, macOS). Manage user accounts, access, and permissions across internal systems (GitHub/Jira/Confluence/Slack). Install, configure, and maintain systems, servers, network devices, and Wi-Fi. Monitor internal networks, VPN, firewalls, and connectivity issues. Maintain IT asset inventory and oversee procurement and lifecycle tracking. Support cloud environments (AWS/Azure/GCP) -- optional based on company stack. Assist with DevOps tools and environments (Docker, Kubernetes, Jenkins/GitHub Actions). Implement and manage security measures: patching, endpoint security, backups. Ensure compliance with IT policies, access controls, and system hardening. Document IT processes, troubleshooting steps, SOPs, onboarding checklists. Automate repetitive IT tasks through scripts (Bash/PowerShell/Python). Provide remote support to distributed teams as needed.

Required Qualifications

Bachelor's degree in IT/CS or equivalent experience. 1-4 years of IT Support / Helpdesk / SysAdmin experience. Strong troubleshooting in Windows, Linux, and macOS. Good understanding of networking (TCP/IP, DNS, DHCP, VPN). Experience with developer tools (Git, IDEs, CI workflows). Familiarity with cloud platforms (AWS/Azure/GCP). Strong communication and documentation skills.
Job Type: Full-time